Terms of Service & Usage Policies
Clear, transparent guidelines governing order submissions, refund reimbursement workflows, late penalty matrices, wallet settlements, and customer rewards.
User Agreement & Platform Commitment
By accessing and submitting records on the DigiEasy portal, you formally agree to comply with the automated workflows and policies outlined below. These standards ensure legitimate order verifications, fair buyer reimbursements, and transparent campaign fulfillment across all participating brands and mediators.
Order Submission Guidelines
Accurate, authentic details are strictly required when submitting new purchases through the Order Form:
Strict Data Matching
Your submitted Order ID, Product Code, purchase price, and item title must precisely match your retailer receipt. Mismatched records are automatically flagged.
Authentic Unedited Screenshots
Proof screenshots must be unedited, showing the full retailer order summary, item name, order ID, delivery address, and price breakdown.
Prompt Slot Registration
Orders must be submitted immediately upon purchase on the retailer platform to lock and secure limited campaign quota slots.
Duplicate & Counterfeit Ban
Submitting canceled orders, altered screenshot pixels, or reusing order IDs from other accounts triggers an instant, permanent account ban.
Refund & Payout Calculation Policy
Refunds are calculated based on the verified Deal Type assigned by the campaign brand:
Full purchase price refunded plus extra promotional cash incentive.
Reimbursement equal to purchase price minus agreed product fee.
- Verification Turnaround: Our review team audits submitted screenshots and review links. Typical verification takes up to 20 working days from the date of submission.
- Designated Payment Details: Payouts are dispatched exclusively to the verified UPI ID or Bank Account provided in your refund form or saved profile. DigiEasy is not liable for failed transfers resulting from erroneous bank account or IFSC data submitted by the buyer.
- Proof of Delivery: A clear screenshot showing the package delivered on your account is strictly mandatory before funds can be released.
Submission Timelines & Late Penalties
To ensure campaign brands can verify buyer reviews in a timely manner, refund forms must be filled promptly after product delivery. Deductions apply automatically based on calendar days elapsed since your order placement date:
Full 100% reimbursement without penalty.
Moderate late deduction applied to payout.
Substantial deduction due to campaign closure.
Submission window permanently closed.
Rewards & Coins Program
Active participants earn DigiEasy Reward Coins through orders, referrals, and site activities:
The baseline exchange rate is set at 10 Coins = ₹1.00 INR. Users must accumulate a minimum of 200 Coins (₹20.00) to transfer rewards to their liquid cash wallet.
Referral rewards are credited to your account only after your invited friend places, verifies, and successfully completes their first Paid order.
If an order is returned, canceled, or a review is removed, any bonus coins or referral commissions derived from that transaction will be debited from your coin balance immediately.
Fraud Prevention & Account Protection
DigiEasy operates an automated fraud detection engine with zero tolerance for manipulation:
Customer Support & Conduct Standard
Ticket Response Time: Our mediator and administrator teams endeavor to review and reply to queries within 24 to 48 business hours. Creating repetitive tickets for the same order may delay processing.
Professional Communication: We are committed to respectful, courteous communication. Abusive, profane, or threatening language directed toward mediators will result in immediate service cessation.